So why is the winter storm affecting this airline more than others? A big factor is the airline’s structure.ĭavid Zalubowski/AP Agents deal with travelers in need of ticketing services at the Southwest Airlines check-in counter in Denver International Airport, Tuesday, Dec. The pilots say employees are just as frustrated along with the passengers at the company’s response as passengers. Heads need to roll!”ĭenver7 has also confirmed that a plane left from New Orleans to Houston with nearly two dozen flight attendants onboard but no passengers because the airline’s system couldn’t tell them which passengers to take. “In 24 years, I’ve never seen anything like this. “Embarrassing is an understatement,” the email reads. They are also having a hard time getting hotel accommodations, so they are sleeping on the floors alongside passengers with nowhere to go. The email went on to say that crews have also had a difficult time getting through to scheduling to figure out where they need to be and when they are flying out, saying they spent hours on the phone waiting. Crews are stranded in the airports with the passengers, volunteering to take the passengers in the parked planes but the software won’t accept it,” an email circulating among Southwest pilots reads. Their antiquated software system has completely fried. The pilots say that the flight attendants are unable to get through to schedulers to get their assignments and so they are stuck at hotels waiting to find out what flight they will be working. Southwest pilots are blaming many of the cancelled flights on a lack of crew assignments and an outdated system. While the airline has maintained that severe weather caused the problem, pilots and flight attendant unions for Southwest blame a confluence of events for the cancellations and delays. “As we continue the work to recover our operation, we have made the decision to continue operating a reduced schedule by flying roughly one third of our schedule for the next several days,” a statement reads. The company has warned that it will continue cancelling flights until it can get its operations back on track. FlightAware shows that the airline has already cancelled nearly 2,500 flights Wednesday and roughly 1,160 Thursday. Those headaches are expected to continue throughout the week. Another 680 Southwest flights were delayed Tuesday. The airline made up about 63% of the total flights cancelled across the country. DENVER - Thousands of Southwest Airlines passengers were left stranded all over the country for yet another day after the company cancelled nearly 2,600 more flightsTuesday according to FlightAware.
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